Telco problems on exchange 305-908 affecting only Dade 56K lines. The 305-531 exchange (analog V.34 modems) is working fine, as are the Broward (954-745), Boca (561-962) and Palm Beach (561-515) 56K lines. We notified the phone company, which has received complaints from other customers unable to access some Miami exchanges, and is working on isolating and fixing the problem. No cause or time estimate was given. Again, there is nothing wrong with our service, the trouble is at the central office of the phone company and is affecting other ISPs as well.

Upgraded firmware in the Ascend MAX 4048's to Release 6.1.7 (08/13/98).

A powerful tornado knocked out powerlines, uprooted trees, and we even saw a fire light up the horizon. FPL equipment got struck by lightning. The main line went down in a shower of sparks and burned some cars. Here come firetrucks, police, newscrews, jugglers, monkies, etc.
We ran on emergency generator power for about 14 hours. FPL gave us a snow job every couple of hours about when the power was going to come up. The main breaker overloaded and jumped about 3 times, causing reboots. Some creative wiring was hastily attempted. Around 5pm, the telephone switch batteries went flat, and all lines on fiberoptics went down. We had finally run out of options, and were forced to shut down everything at 5pm. In the mean time, some daredevils robbed an armored car in front of a bank, and the helicopters started buzzing overhead... again come police, newscrews, jugglers, monkies, etc... duh.
Power and all services were restored at 7:30pm. We are sorry for the interruptions, but all hell broke loose today, and we did our best to keep it up and running for you.

Upgraded firmware in the Ascend MAX 4048's to Release 6.1.3 (06/25/98).
Important bug fixes.

Upgraded bind software (DNS server) on all machines to Release 4.9.7-T1B
See CERT advisory bulletin for reason.

Upgraded firmware in the Ascend MAX 4048's to Release 5.0Ap48

Upgraded firmware in the Ascend MAX 4048's to Release 5.0Ap44

<<< Click here for outage details from illuminetss7.com

ICI, the vendor supplying us with the ISDN PRI circuits for the K56Flex digital modem pool just announced a service outage. All Florida providers using ICI are affected. During the outage, all NetSide customers can use our 305-531-2929 analog V.34 modem pool (Ma Bell lines) to dial in.

Full text of latest update received from the ICI rep given below:

From: "Hurwitt, Elliot M. (EXCH)"
Subject: FW: Voice Outage Update FW: Major Voice Signaling Outage
Date: Wed, 25 Feb 1998 16:33:15 -0500

Latest update.

>----------
>From: 	Knowles, Charles R. (EXCH)
>Sent: 	Wednesday, February 25, 1998 4:12 PM
>To: 	ALL ORGANIZATION INTERMEDIA
>Subject: 	Voice Outage Update FW: Major Voice Signaling Outage
>Importance: 	High
>
>Illuminet has narrowed the Outage to a Pair of STP's, one in  Rock Hill,
>South Carolina and one in Matune, Illinois. They will be attempting to Reload
>the software in both of the STP's ASAP,  this will take about 30 minutes.
>
>At the present time Intermedia is still experiencing critical long distance
>problems.   You can complete calls to other Intermdia sites, but your long
>distance calls will be hit and miss. Some LD calls are getting through, so
>keep trying.
>
>At the present time most 800 calls are completing to Intermedia.
>
> The 800 940 0033 is working, but it is extremely busy.
>
>This outage is affecting the entire long distance network.  All long distance
>companies are affected, not just Intermedia.
>
>
>----------
>From:  Knowles, Charles R. (EXCH)
>Sent:  Wednesday, February 25, 1998 2:41 PM
>To:  ALL ORGANIZATION INTERMEDIA
>Subject:  Major Voice Signaling Outage
>Importance:  High
>
>Illuminet,  Intermedia's SS7 vendor is experiencing critical failures.
>
>This failure has national impact to all companies using Illuminet STP's.
>
>It is impacting the entire Intermedia voice network affecting our ability to
>process any type calls. Some calles are intermittantly getting through.
>
>The problem has been excalated to the VP of operations at Illuminet, Bruce
>Johnson.
>
>No ETR at this time.
>
>We will keep you informed as we receive information.
>

Electrical power was restored after a blackout that lasted 14 hours. We ran on emergency generator power and kept the service going all this time! Crew filthy and exhausted...

Electrical power failure due to blown transformer on the pole. FPL has no idea when they can send a crew. We are running on emergency generator power.

Radius CHAP/PAP authentication, K56Flex and ISDN access was restored.

We are working to restore K56Flex and ISDN access. In the mean time, you may access the system via the analog 305-531-2929 modem pool. Thank you for your understanding.

A violent storm caused a city-wide electrical power failure that lasted overnight (12 hours). We lost a UPS and 3 disks. The system ran on emergency generator power for 2 hours, between 9pm and 11pm, but we could not stabilize everything to a sane state, and had to shut down the entire network. Losses included the root partition (boot disk) for sunny, the main server. Essential services were restored by 12:30pm on 02/03/98, including NFS for shared file systems, DNS for virtual domains, web servers, and tty ports for the analog V.34 dial-in lines in the 305 area code. User files in home directories were not affected. Email works and delayed mail started spooling in.

Upgraded firmware in the Ascend MAX 4048's to Release 5.0Ap42